Question 1

How does tack.lu work?

Accepted Answer

tack.lu is a platform that connects you with qualified craftsmen in Luxembourg. You describe your project, we select suitable craftsmen, and you receive up to 3 free quotes within 24 hours. You then choose the craftsman that suits you.

Question 2

Are quotes really free?

Accepted Answer

Yes, quotes are 100% free and with no commitment. You pay nothing to receive proposals from craftsmen. You are free to accept or decline them.

Question 3

How are craftsmen selected?

Accepted Answer

All our partner craftsmen are verified: we check their business authorization in Luxembourg, their professional insurance and their references. We also monitor customer reviews to maintain a high level of quality.

Question 4

How long does it take to receive quotes?

Accepted Answer

You typically receive your first quotes within 24 to 48 hours. For urgent projects, our craftsmen can often respond even faster.

Question 5

What if I'm not satisfied with a craftsman?

Accepted Answer

Contact our customer service. We take user feedback very seriously and can intervene in case of dispute. Craftsmen who don't meet our quality standards are removed from the platform.

Question 6

How do I get a quote?

Accepted Answer

Click on "Get a quote", describe your project in a few simple steps, and we'll send you up to 3 quotes from qualified craftsmen. The process takes less than 5 minutes.

Question 7

Can I request multiple quotes for different projects?

Accepted Answer

Yes, you can submit as many quote requests as you want. Each project is handled separately to ensure you get the best craftsmen for each type of work.

Question 8

Are quote prices negotiable?

Accepted Answer

Quotes are prepared directly by craftsmen. You are free to discuss prices with them. Receiving multiple quotes allows you to compare and negotiate the best terms.

Question 9

What should a good quote include?

Accepted Answer

A complete quote should include: detailed description of the work, materials used, labor costs, VAT, completion timeline and payment terms. Our craftsmen are trained to provide clear and detailed quotes.

Question 10

How is payment made?

Accepted Answer

Payment is made directly between you and the craftsman, according to the terms agreed in the quote. tack.lu does not take any commission on your work.

Question 11

What guarantees do I have on the work?

Accepted Answer

All our craftsmen have professional liability insurance. Additionally, depending on the type of work, legal guarantees apply (10-year guarantee for structural work, 2-year guarantee for equipment, etc.).

Question 12

What happens in case of poor workmanship?

Accepted Answer

In case of poor workmanship, first contact the craftsman to have them correct the problem. If the dispute persists, our customer service can assist you. The craftsman's insurance covers any damages.

Question 13

Is my personal data protected?

Accepted Answer

Yes, we comply with GDPR and Luxembourg data protection legislation. Your information is only shared with craftsmen involved in your request and is never resold.

Question 14

How do you verify craftsmen?

Accepted Answer

We verify the business authorization issued by the Ministry of Economy, valid professional insurance, and we regularly analyze customer reviews to maintain the quality of our network.

Question 15

Can I see reviews of craftsmen?

Accepted Answer

Yes, you can view reviews and ratings left by previous customers of each craftsman. These reviews are verified and correspond to work actually performed.

Frequently asked questions

For homeowners

Quotes and pricing

Payments and guarantees

Security and trust

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